Privacy Policy

1. Who We Are

Velour Coffee Roasters ("we," "us," or "our") operates from 2841 Valencia Street, Mission District, San Francisco, CA 94110. This Privacy Policy explains how we collect and use personal information when you visit our website or interact with our business.

2. Information We Collect

We may collect the following types of information:

• Contact information: Name, email address, phone number when you submit our contact form or place an order.
• Order information: Shipping address, order details, and payment method (processed securely by third-party processors — we do not store card details).
• Usage data: Pages visited, time on site, browser type, and general location (via IP) gathered through standard analytics tools.
• Communications: Any messages you send us via email or contact form.

3. How We Use Your Information

We use your information to:

• Process and fulfill your orders or subscription
• Respond to your inquiries and customer service requests
• Send order confirmations and shipping updates
• Send occasional newsletters or promotions (only with your consent)
• Improve our website and services based on usage patterns

We do not sell, rent, or trade your personal information to third parties.

4. Cookies

We use essential cookies to ensure basic website functionality and analytics cookies (anonymized) to understand how visitors interact with our site. You may disable cookies in your browser settings, though this may affect some site functionality.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purpose for which it was collected. Order records may be retained for up to 7 years for legal and accounting purposes.

6. Your Rights

Under applicable California law (CCPA) and general data protection principles, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Opt out of marketing communications at any time

To exercise these rights, contact us at [email protected].

7. Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, or loss. All payment processing is handled via encrypted, PCI-compliant third-party processors.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies separately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised "last updated" date.

10. Contact

Privacy questions? Contact us:
Velour Coffee Roasters
2841 Valencia Street, San Francisco, CA 94110
[email protected]
(415) 555-0182